Frequently Asked Questions

A: Wellness 4U health & wellness program aims to help individuals diagnosed with moderate to severe rheumatoid arthritis with their healthy wellbeing. Program participants will be required to wear a Garmin® vívofit® 2 activity tracker to monitor steps and sleep, and will have access to a wellness website with healthy tips, tasks, and information. When you first log on into the website, you'll receive a brief tour of the features and how to get around. Next, you’ll take a short survey that asks a few questions about yourself. After logging into the site you will be on the Home page. From the “activities” menu you will find your assigned activities like trackers, healthy lifestyle tips and tasks, and a wealth of health information that you can read at your convenience. As an important part of the program you will be required to wear a Garmin vívofit® 2, a wearable device that tracks steps and monitors sleep (heart rate can be monitored during activities if the optional chest band is worn).

Q: How does Wellness 4U guide participants on their wellness journey?

A: With the Wellness 4U program, participants are guided through a self-paced wellness program designed to help them achieve their health goals with the use of a wearable device. Progress is tracked and gauged by a "Participation Score". Points are accumulated for successfully completing activities like tracking daily activities (including movement and sleep patterns), tips and tasks, and educational content. In order to assess whether behavioral changes have impacted participant health, participants must regularly wear and synchronize their vívofit 2 device to create a personalized data record.

Q: How can Wellness 4U improve your overall health and wellness?

A: Our goal is to provide a useful site that allows you to easily track your progress, expand your knowledge of health, and create goals that will continue to motivate you towards healthier living. You can log in via your computer browser or a mobile application that works on smartphones and tablet devices (iOS and Android). Steps and sleep are captured by the wearable device that you will synchronize to the site on a regular basis.

Q: How will I receive my Wellness 4U Login Credentials?

A: After you have signed the patient authorization and consent form and received your Welcome Kit, you will find your login credentials (username and password) inside the Welcome Kit folder. Your credentials will work for both the Wellness 4U site and the Garmin website.

Q: When I log in to the site for the first time, what should I do?

A: During your first visit to the Wellness 4U website , you will need to review and accept the displayed terms and conditions and answer a short survey in order to begin your participation in the program.

Q: Where do I start?

A: Click on the "activities" menu to respond to a short survey labeled "Start Here." It is important to fill out the survey before exploring the rest of the website. Once you’ve completed the survey, you will also see other activities available. There are two main tracker cards for walking (steps) and sleep. There is also a University section containing educational cards that offer you helpful information about physical fitness, emotional wellness, and social health.

Q: Do I have to complete the survey?

A: Yes, this is required in order to participate in the program. This survey captures an initial understanding of your familiarity with using a program like this and wearing a fitness & health device. It won't take very long to complete and all of your responses are kept confidential. No personally sensitive information about you is requested.

Q: How long do I need to participate in the Wellness 4U program?

A: The program duration is 90 days.

Q: How do I navigate around the site?

A: When you log in, you will start out on the home page, which shows a slider marquee with a section for special notices to program participants and a list of assigned activities. The "activities" menu is your site activity center. Here you will complete the initial survey, find helpful educational content, activities to perform, and personal challenges to undertake at your leisure.

Q: What cards will I be receiving and how often will they appear?

A: Survey cards -- You will be required to complete an initial survey at the start of the program and then take a follow-up survey after 90 days.
Tracking cards -- These cards help you track sleep and steps each month and reset every 30 days.
Tips & Tasks cards -- These are optional personal challenges and health tips that keep you motivated. There is a large catalog of them provided for you, which you can indulge in at your own pace.
Educational cards -- These present optional content on a variety of health and wellness topics, which you are free to read at your convenience.

Q: How do the tracking cards work?

A: Each tracking card requires a certain number of entries per month in order to receive a completion score. You will see a counter appear at the top of the page, such as "1 of 10, (9) more to go." When you make at least one entry in the card for a given day, the counter increments by 1. When it reaches the maximum count, you have met the minimum completion and will receive points towards your participation score. You are encouraged to continue making entries. Thirty days after the card was started, it will reset and the counter begins again. When you synchronize regularly, your entries will be automatically logged for you, for activities such as sleep and movement (steps).

Q: What is my score actually showing me?

A: Each time you successfully complete a card, you get points added to your participation score. Some cards add more points than others. So the more activities you finish, the higher your participation score. Please note that assessments and content cards are considered completed only once and tracker cards can be completed once per month for score credit.

Q: Will I receive emails from the Wellness 4U program?

A: You have the option to receive emails as part of the Wellness 4U program. These messages may include motivational quotes, tips, and important reminders about the program. If at any time you decide you no longer want to receive these messages, you may opt-out by changing your communication preferences in the site (click on the "Settings" icon next to the Sign Out button) or by clicking "unsusbcribe" in the email communications. Please note that turning off all notifications will mean that you may miss some important alerts.

Q: Is there a mobile application I can download?

A: You can simply open your mobile browser and type in the site address of www.Wellness4U.com and log in, just as you would do from the website. It's that simple!

Q: Is the Garmin vívofit 2 device manual available?

A: Yes, you can visit the Garmin website and download the user manual as a PDF document.

Q: Do I need to wear my Garmin vívofit 2 device every day?

A: You are required to wear your Garmin activity tracker for the duration of the program. It is lightweight, adjustable, and water resistant – you can even wear it when you shower.

Q: Are there different sizes of the vívofit 2?

A: Yes, you should have received 2 different band sizes with your vívofit 2. Select the size that fits you best for a comfortable fit. Garmin also makes optional colors available for purchase separately.

Q: I am having trouble logging into my Garmin account. What could be the issue?

A: You were supplied with a username and password in your welcome kit that works for both the Wellness 4U and Garmin sites. You will not be able to change your password or username. If you have lost your password or username, please contact us via email at wellness4u@ucb.com or by phone at (844) 599-CARE (2273) to receive the password or username that was provided to you at the beginning of the program.

Q: How do I set up my Garmin vívofit 2 device?

A: The Garmin vívofit 2 is a wearable device that records your physical activity and sleep, then transmits the collected data over WiFi using your smart phone or computer. Your Wellness 4U site account is already set up to communicate with the Garmin website. All you need to do is install the Garmin app on your smart phone or computer, then pair your vívofit 2. Please see the Garmin vívofit 2 instructions provided on the Resources page.

Q: How long will the Garmin vívofit 2 store my information?

A: The Garmin vívofit 2 stores information for up to 15 days maximum, however you should get into the habit of regularly synchronizing your device at least every few days so that you are up to date and the synchronization performs quickly.

Q: Where can I see my vívofit 2 data in Wellness 4U?

A: When you open the sleep tracker or walking tracker, go to the History menu and you will see the entries that have already been made. If you ever need to edit an entry, click on the pencil icon to make your changes.

Q: My Garmin vívofit 2 does not seem to synchronize. What can I do about it?

A: First, make sure you have Bluetooth and Mobile Data or WiFi enabled on your smartphone, or when using your computer that you have the Garmin receiver installed. Next, check that the Garmin Connect application is running. You should see a "vívofit 2 connected" message appear and then a "Syncing with vívofit 2" status momentarily. A progress bar will show you how the synchronizing is progressing. Sometimes it can stop before completing. If that happens, just to sync try again and keep still while it is in progress. Consult the Garmin vívofit 2 instructions for further details.

Q: My vívofit 2 is synchronizing with the Garmin Connect app OK, but I do not see my data in Wellness 4U. What can I do about it?

A: Wellness 4U synchronizes with the Garmin site on a nightly basis, so if you just got started you will need to wait until the next day before seeing new data. You can also manually bring in data by clicking the "Get Device Data" button on the trackers that support the data. It will look back several days for any available data.

Q: I am getting an error when trying to retrieve the device data in a tracker, clicking "Get Device Data." What is wrong?

A: It may be necessary to reconnect your Garmin device. First, in a separate tab on your browser, log into the Garmin Connect site. Next, on the Wellness 4U home page you will notice "Garmin" under the Devices & Apps section. If it says "Connect" then the connection was somehow lost. If it says "Disconnect," click on it to remove the connection. Now click on "Connect." You will be automatically taken to the Garmin Connect connection page to confirm allowing Wellness 4U to connect. Click "OK." The connection will complete and you can try retrieving data again.

Q: How does the Garmin vívofit 2 capture my sleep data?

A: Your vívofit 2 can capture your sleep data automatically (it detects when you are staying mostly still at night), or you can do it manually by telling it when you go to sleep and wake up. To do it manually, press and hold the key on your vívofit 2 until you see "SLEEP," then let go. In the morning, just press and hold the key for a moment and it will exit sleep mode.

Q: My sleep data does not seem to be accurate. How can I fix it?

A: When your Garmin vívofit 2 captures sleep data automatically, on occasion it may misinterpret your sleep times, such as when going to bed later than usual. In your Garmin Connect profile, you can adjust your usual bed time and awake time hours to improve sleep data accuracy. If your vívofit 2 captured data incorrectly, you can adjust it by clicking on the EDIT icon and then change your bed time and awake time entries. If that data was already synchronized on Wellness 4U, you can change the sleep data on the site as well.

Q: How do I interpret my sleep data?

A: The main purpose of the vívofit 2 is to capture your total sleep time. You will see a mix of different indications in the resulting graph, which is only supplemental information. The three key indications are awake (magenta), light sleep (blue), and deep sleep (dark blue). A normal sleep pattern will show alternating periods of deep sleep and light sleep, with occasional awake indications if you got up for a short while in the night. If you get a full night's rest you should see a fairly predictable pattern from night to night.

Q: What is this red line I see across the vívofit 2 display?

A: During the daytime, when the vívofit 2 evaluates that you have not moved around much it will start to show a red line segment and make a light single "beep" tone (you can optionally turn this off). This is the vívofit 2 prompting you to try getting in some physical activity. This goes away if you start moving for a while. If you continue as-is, more red line segments begin to appear every 15 minutes, until it spans across the display.

Q: I understand that the vívofit 2 tracks my steps during the day, but what if I go for a walk, jog, or run?

A: Yes, the vívofit 2 will capture your steps no matter your activity level. If you want to time a certain physical activity, you can simply press and hold the key on the vívofit 2 until you see "START", then let go. You will see a small red indicator scrolling across the display and a timer starting to count. It will capture all steps within your timed activity. When you are done, just press and hold the key again.

Q: What should I do if I cannot log into my account?

A: Your credentials are printed on the inside of your welcome kit folder. You will not be able to change your password or username. If you have lost your password or username, please contact us via email at wellness4u@ucb.com or by phone at (844) 599-CARE (2273) to receive the password or username that was provided to you at the beginning of the program.

Q: I have been locked out of the site. What should I do?

A: This happens after too many failed attempts to log in. Close your browser completely and return to the website, which will clear the lock. If you are having trouble remembering your password, check inside the welcome kit folder for the printed username and password.

Q: I think I am having side effects from my medication. What should I do?

A: If you believe you are experiencing side effects from the use of your medication, please consult your physician. However, we also ask that you contact the UCB Cares support center if you are experiencing side effects or symptoms that bother you and do not subside. You may do so by visiting the UCBCares website or call 1-844-599-CARE (2273) for further assistance.

Wellness 4U Program FAQ's

Q: What is Wellness 4U?